Services & Capabilities

AV Services Across the Complete Project Lifecycle

From early-stage planning and system design through to installation, commissioning, training and ongoing support, QUNO provides practical AV capability for projects across New Zealand.

Commercial AV project scene with installed collaboration technology

How We Support Delivery

Support For One Stage Or The Full Project

QUNO can be engaged for focused technical assistance, additional deployment capacity or a complete delivery pathway. We work alongside your team, your customer and your technology partners to help keep projects moving.

01

Consult

Understand requirements, constraints and project outcomes.

02

Design

Shape the system, room layout, equipment approach and technical pathway.

03

Install

Deploy equipment onsite with practical attention to presentation, safety and reliability.

04

Commission

Configure, test, optimise and validate the finished environment.

05

Train

Help users, administrators and partners operate the system confidently.

06

Support

Provide fault diagnosis, remediation, maintenance and escalation support.

Service Capability

AV Design

Practical AV design built around the room, the users and the outcome required. QUNO helps translate requirements into workable systems that are clear to quote, install, support and scale.

What is included

  • Room and system requirements
  • Equipment selection support
  • Display, projection and mounting recommendations
  • Connectivity and signal-flow planning
  • System architecture
  • Equipment schedules
  • Installation considerations
  • Standardised room design support
  • Multi-site deployment standards

Typical deliverables

  • Design recommendations
  • Equipment schedule
  • Room technology approach
  • Signal-flow or system notes
  • Installation guidance

Who uses this service: Resellers, integrators, education providers, corporate teams, government organisations and manufacturers needing local design support.

Consultant reviewing AV plans in a commercial environment

Service Capability

Technology Consulting

Independent, practical advice for organisations and partners making AV technology decisions. QUNO helps clarify requirements, compare options and plan a pathway that suits the environment, budget and users.

What is included

  • Needs analysis
  • Technology roadmap advice
  • Product and platform evaluation
  • Project scoping
  • Budget development support
  • Procurement support
  • Existing environment reviews
  • Manufacturer and product comparisons
  • Deployment planning
  • Remediation recommendations

Typical deliverables

  • Needs assessment
  • Technology recommendations
  • Project scope notes
  • Budget guidance
  • Deployment pathway

Who uses this service: End-user organisations, resellers, integrators, IT teams, project managers and manufacturers.

Consulting session with commercial AV technology visible

Service Capability

Installation

Professional onsite installation and deployment support for commercial AV environments. QUNO can help with individual rooms, specialist installations or larger rollout programmes.

What is included

  • Displays and interactive panels
  • Commercial signage displays
  • Projectors and projection systems
  • Mounts, brackets and stands
  • Wireless presentation systems
  • Meeting-room equipment
  • Digital signage players
  • Basic cabling and connectivity
  • Multi-site deployments
  • Removal and responsible disposal of replaced equipment

Typical deliverables

  • Installed equipment
  • Site notes
  • Issue list
  • Deployment status
  • Handover notes

Where regulated electrical, structural or specialist trade work is required, QUNO works with appropriately qualified technical partners.

Who uses this service: Resellers, integrators, distributors, education, corporate, government, healthcare and commercial sites.

Technician installing a commercial display

Service Capability

Configuration & Commissioning

Configuration, testing and optimisation to make sure installed AV systems operate as intended before handover. QUNO helps turn installed equipment into a working user-ready environment.

What is included

  • Initial device configuration
  • Firmware and software updates
  • Network configuration support
  • Input and source setup
  • Wireless presentation setup
  • Display calibration and optimisation
  • System testing
  • Room validation
  • Digital signage activation
  • Commissioning reports
  • Customer acceptance and handover

Typical deliverables

  • Configured devices
  • Tested room operation
  • Firmware status notes
  • Commissioning findings
  • Handover checklist

Who uses this service: Integrators, resellers, IT teams, project managers and customers preparing rooms for live use.

Technician testing AV equipment with a laptop

Service Capability

Service & Technical Support

Fault diagnosis, remediation and escalation support for AV systems that need attention. QUNO can assist with one-off service work or provide ongoing support through QUNO Care.

What is included

  • Remote fault diagnosis
  • Onsite troubleshooting
  • Equipment replacement
  • Warranty coordination
  • Manufacturer escalation
  • System remediation
  • Software and firmware support
  • Callout services
  • Technical reporting
  • Partner escalation support

Typical deliverables

  • Fault notes
  • Recommended action
  • Remediation work
  • Warranty or escalation summary
  • Service report

Who uses this service: Partners, distributors, manufacturers, IT teams and end-user organisations needing AV technical support.

Technician diagnosing meeting-room AV equipment

Service Capability

Training & Handover

Clear user, administrator and partner training so technology is understood, adopted and supported after installation. QUNO helps people get confident with the systems they rely on.

What is included

  • End-user training
  • Administrator training
  • IT-team training
  • Train-the-trainer sessions
  • Partner technical training
  • Product demonstrations
  • Quick-start documentation
  • Room operating guides
  • Remote refresher sessions
  • Formal project handover

Typical deliverables

  • User training session
  • Admin training session
  • Quick-start notes
  • Handover checklist
  • Partner enablement session

Who uses this service: Schools, universities, workplaces, government teams, healthcare teams, resellers, integrators and IT departments.

Trainer showing a group how to use collaboration technology

Flexible Support For Different Project Types

Single-site projects

Focused support for one room, one display deployment or one local project.

Multi-site rollouts

Coordinated deployment and support for organisations standardising technology across locations.

Partner-led delivery

Technical capacity that works alongside resellers, integrators, distributors and manufacturers.

End-user support

Practical AV expertise for organisations needing design, installation, remediation or support.

After Deployment

Keep Systems Performing With QUNO Care

Professional Services helps plan and deliver AV environments. QUNO Care helps keep those environments reliable after deployment through structured maintenance, health checks, reporting and technical support.

Technician inspecting an installed AV system

Start A Services Conversation

Need AV Capability For An Upcoming Project?

Talk to QUNO about the stage of work you need supported, the sites involved and the outcome you want to deliver.