System health checks
Scheduled inspection and testing of AV rooms, displays and collaboration spaces.
Keep Your AV Environment Performing
Structured maintenance, health checks and technical support for meeting rooms, classrooms, digital signage and collaboration spaces across New Zealand.
Why It Matters
Small AV Issues Become Big Disruptions
AV systems are often business-critical, but faults may go unnoticed until an important meeting, lesson, event or customer interaction. QUNO Care helps identify issues early, maintain system consistency and give organisations a clearer view of their technology environment.
- Rooms can drift out of configuration over time.
- Firmware and software can become inconsistent.
- Cables, peripherals and connections wear or get moved.
- Internal IT teams may not have specialist AV capacity.
- Documentation and asset visibility can become outdated.
- Small faults can create visible disruption for staff, students or visitors.
What Is Included
Firmware and software review
Review device versions, update status and support requirements.
Configuration audits
Check key settings, inputs, sources, presentation pathways and room behaviour.
Physical inspection
Inspect mounts, visible cabling, device condition, remotes, peripherals and accessories.
Connectivity and signal testing
Test source switching, wireless presentation, display inputs and connected devices.
Performance optimisation
Tune settings and identify practical improvements to reliability and usability.
Fault identification
Document issues, likely causes, priority and recommended next steps.
Reporting and recommendations
Provide a clear service report with findings, completed work and lifecycle advice.
Remote and onsite support
Assist with support requirements through agreed remote or onsite arrangements.
Built For The Spaces People Rely On
Meeting rooms
Boardrooms
Classrooms
Training rooms
Digital signage networks
Reception and public spaces
Control rooms
Specialist AV environments
Plan Options
Choose A Maintenance Rhythm That Fits Your Environment
QUNO Care plans can be shaped around room count, location, technology type, usage level and support expectations. Pricing is normally confirmed after an assessment because each environment is different.
Scheduled visits: 2 per year
Best suited to smaller environments requiring basic preventative maintenance.
Includes scheduled health checks, service reporting and recommendations.
Scheduled visits: 3 per year
Best suited to regularly used rooms and multi-room environments.
Includes scheduled health checks, configuration review, service reporting and support recommendations.
Scheduled visits: 4 per year
Best suited to business-critical or heavily used AV environments.
Includes scheduled health checks, deeper support planning, service reporting and lifecycle recommendations.
- Remote support arrangements
- Preferential callout arrangements
- Optional critical spares
- Additional support rates
- Partner-supported delivery
During Each Visit
A Clear Process From Inspection To Recommendation
Inspect
Review the room, equipment condition and visible installation details.
Test
Check inputs, sources, displays, audio, presentation pathways and expected room functions.
Update
Review firmware, software and configuration items where appropriate.
Optimise
Make practical adjustments to improve reliability and usability.
Report
Document findings, completed work, issues and recommendations.
Recommend
Identify priorities, lifecycle risks and next steps.
Clear Reporting After Every Visit
QUNO Care gives customers and partners a practical record of the environment, the work completed and the actions recommended.
- Rooms inspected
- Equipment checked
- Issues discovered
- Work completed
- Firmware and configuration notes
- Risk rating
- Recommended actions
- Priority and budget guidance
For Partners
Support That Can Work Alongside Your Customer Relationship
QUNO Care can be delivered directly, alongside an existing technology partner, or as a partner-supported service arrangement. This allows resellers, integrators, distributors and manufacturers to add structured AV support capacity without having to build every field service capability internally.
Frequently Asked Questions
Can QUNO Care cover equipment supplied by another provider?
Yes. QUNO Care can usually support mixed AV environments, including systems originally supplied by another provider. The first step is to understand the equipment, room condition and support requirements.
Can plans cover multiple locations?
Yes. Plans can be shaped around one site or multiple locations across New Zealand.
Is remote support included?
Remote support can be included or arranged depending on the plan, environment and support expectations.
What happens when a fault is found?
QUNO documents the fault, identifies likely causes where possible, recommends next steps and can assist with remediation, replacement, warranty coordination or escalation.
Are replacement parts included?
Replacement parts are normally quoted separately unless a specific support arrangement includes agreed spares or replacement equipment.
Can QUNO manage warranty claims?
QUNO can help coordinate warranty information and manufacturer escalation where appropriate.
Can our reseller remain the primary customer contact?
Yes. QUNO can support partner-led arrangements where the reseller or integrator remains the primary relationship owner.
Can a plan be customised?
Yes. Care plans can be shaped around room count, usage, locations, technology complexity and support needs.
Build A Care Plan
Protect The Rooms Your Team Relies On
Talk to QUNO about your rooms, sites, technology and support requirements, and we will help shape a care plan around your environment.