Privacy policy

Privacy Policy

 

Last updated: 1 June 2026

 

Introduction

QUNO Technology ("QUNO", "we", "our" or "us") is committed to protecting your privacy and handling personal information responsibly.

 

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, purchase products or services, subscribe to communications, register for an account, request support, or otherwise interact with us.

 

QUNO Technology is a trading name of Deedubya Limited.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

 

Information We Collect

We may collect personal information including:

 

Contact Information

  • Name
  • Company name
  • Job title
  • Email address
  • Phone number
  • Physical address
  • Delivery address

Account Information

  • Username
  • Password
  • Account preferences
  • Login information

Transaction Information

  • Products and services purchased
  • Order history
  • Payment information
  • Delivery information
  • Warranty information
  • Support records

Communications

  • Emails
  • Contact form submissions
  • Technical support requests
  • Enquiries and correspondence

Website Usage Information

When you visit our website, we may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring websites

 

This information helps us improve website performance and user experience.

 

How We Use Your Information

We may use your personal information to:

  • Supply products and services
  • Process orders and payments
  • Deliver products
  • Provide technical support
  • Process warranty claims
  • Communicate with you regarding enquiries and orders
  • Manage reseller and partner relationships
  • Improve our products and services
  • Improve our website
  • Send marketing communications where permitted by law
  • Meet legal and regulatory obligations
  • Protect our business and customers from fraud or misuse

 

Marketing Communications

We may send you information about products, services, promotions, events and industry updates that we believe may be relevant to you.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will continue to send important service-related communications where necessary.

 

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse website performance
  • Understand how visitors use our website

 

You may disable cookies through your browser settings, although some website functionality may be affected.

 

Disclosure of Personal Information

We may disclose personal information to:

 

Service Providers

Third-party providers who assist us with:

  • Website hosting
  • Payment processing
  • Email communications
  • Data storage
  • Customer support
  • Analytics
  • Shipping and logistics

 

Vendors and Manufacturers

Where necessary to:

  • Register warranties
  • Process support requests
  • Facilitate repairs or replacements
  • Provide technical assistance

 

Professional Advisers

Including:

  • Accountants
  • Lawyers
  • Auditors
  • Business consultants

 

Legal Requirements

Where required by law, regulation, court order or government authority.

We do not sell personal information to third parties.

 

International Transfers

Some service providers may store or process information outside New Zealand.

Where this occurs, we take reasonable steps to ensure personal information receives an appropriate level of protection consistent with New Zealand privacy requirements.

 

Security of Information

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

 

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

 

Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • Provide products and services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain business records

 

When information is no longer required, it is securely deleted or anonymised.

 

Access and Correction

Under the Privacy Act 2020, you may request access to personal information we hold about you and request correction of any inaccurate information.

Requests should be directed to us using the contact details below.

We may require verification of identity before providing access to personal information.

 

Children's Privacy

Our products and services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 16.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to remove that information.

 

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

 

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

Continued use of our website or services following any update constitutes acceptance of the revised Privacy Policy.

 

Contact Us

If you have any questions regarding this Privacy Policy or would like to access or correct your personal information, please contact:

 

QUNO Technology
A trading name of Deedubya Limited

Email: accounts@quno.co.nz

Address: PO Box……

 

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.